linkturn Store Return & Refund Policy

Return Window

At linkturn Store, we want you to feel confident in every purchase. You may request a return within 30 days of the delivery date. To qualify, merchandise must be unused, unopened, and in its original resalable condition — with all original product tags (where applicable) still attached and the original packaging fully intact. If an item arrives damaged, defective, or materially different from its description, it remains eligible for return even outside the standard return window.

Items that cannot be returned:

• Merchandise marked as final sale at the time of checkout
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gift cards, and physical gift cards
• Products damaged through customer misuse, improper storage, or failure to follow the included handling instructions
• Returns received after the 30-day window without prior written authorization from linkturn Store support

How to Initiate a Return

1. Send an email to [email protected] including your full order number, the specific item(s) you want to return, and a short explanation of the reason. If your return involves damage or a defect, please include clear photographs of the affected item(s) and their packaging with your initial message.
2. Our support team will review your request and, within one business day, provide you with a valid Return Merchandise Authorization (RMA) number along with return shipping instructions where applicable.
3. Carefully pack the item(s) to prevent transit damage, and write the issued RMA number clearly on the outside of the shipping box. Please do not write on or affix labels directly to the original product packaging.
4. Send the package to the return address listed in your RMA confirmation email using a shipping method that provides tracking.

Packages sent without a valid, active RMA number may be declined on arrival or may encounter substantial processing delays. linkturn Store cannot be held responsible for return shipments that are lost or stolen when no valid RMA has been issued.

Refund Processing

Once linkturn Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photo evidence was provided upfront, refunds are issued within 1–2 business days of claim approval. Your financial institution may require an additional 5–10 business days to post the refunded amount to your bank or card statement.

Original shipping charges are not refundable unless the return results from an error on our part — for example, an incorrect or damaged item was sent. All refunds are issued directly by linkturn Store to the original payment method used at checkout; store credit is provided only when the customer expressly requests it at the time of return.

Damaged or Incorrect Items

Should your order arrive damaged, contain the wrong item(s), or otherwise fail to match its description, please reach out within 7 days of delivery with clear photographs, your order number, and a description of the issue. We will arrange a replacement of the correct item or issue a full refund at no cost to you, and we will cover all return shipping fees connected with sending back the affected item.

Return Shipping Costs

Unless the item is defective, was damaged in transit, or the issue stems from an error by linkturn Store, customers are responsible for standard return shipping costs. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount. For any return caused by a linkturn Store error — including incorrect items, shipping damage, or items defective on arrival — we bear 100% of the return shipping costs, with no deduction from your refund.